Here you will find the answers to the questions most frequently asked by our customers.
- All
- Before ordering
- After ordering
- Various
Need help ?
If you have a problem or question that requires assistance from us, you can click here to access the contact form that you will need to fill out with your questions and information.
Before ordering
YES, all payment transactions are well secured. Sophisticated encryption techniques are used to guarantee optimal security. Your bank details never circulate unencrypted.
The shipping time is 2 to 5 days and the delivery time , from our warehouse to your home, is 2 to 3 days.
For delivery methods , we only adopt home delivery for the moment.
Please note that for all the products you have ordered, you can make a return. There are only a few conditions that are required: sending the product in excellent condition (unworn) and a return request within 14 days of receipt of the package.
You can find the return form by clicking on this link.
We invite you to take a closer look at our return conditions and do not hesitate to contact our customer service if you have any questions.
After ordering
If the product does not fit you well, do not worry, you can make a return very quickly. All you have to do is consult our return conditions and proceed with the return by filling out the return form.
Do not hesitate to contact our customer service for any information.
The item was not in good condition when you received your package? Don't worry, you can make a return very quickly. All you have to do is consult our return conditions and proceed with the return by filling out the return form.
Do not hesitate to contact our customer service for any information.