FAQs

Here you will find the answers to the questions most frequently asked by our customers.

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  • Before ordering
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  • Various

Need help ?

If you have a problem or question that requires assistance from us, you can click here to access the contact form that you will need to fill out with your questions and information.

Before ordering

YES, all payment transactions are well secured. Sophisticated encryption techniques are used to guarantee optimal security. Your bank details never circulate unencrypted.

  • By credit card : payment by credit card is made through the Banque Populaire bank's secure server. Your order will be cashed upon registration of your order.
  • By Paypal : Use your Paypal account to pay for your order securely. You can use your account balance or any payment method linked to it. You can choose a payment by Paypal Express during the basket in order to order without creating an account!
  • Delivery : the amount of delivery costs starts from 8.99 €.
  • Return : this is done by your own means so the amount will be different depending on the organization you go through.

The shipping time is 2 to 5 days and the delivery time , from our warehouse to your home, is 2 to 3 days.

For delivery methods , we only adopt home delivery for the moment.

Please note that for all the products you have ordered, you can make a return. There are only a few conditions that are required: sending the product in excellent condition (unworn) and a return request within 14 days of receipt of the package.

You can find the return form by clicking on this link.

We invite you to take a closer look at our return conditions and do not hesitate to contact our customer service if you have any questions.

After ordering

We invite you to contact customer service directly.
We invite you to contact customer service directly.

If the product does not fit you well, do not worry, you can make a return very quickly. All you have to do is consult our return conditions and proceed with the return by filling out the return form.

Do not hesitate to contact our customer service for any information.

The item was not in good condition when you received your package? Don't worry, you can make a return very quickly. All you have to do is consult our return conditions and proceed with the return by filling out the return form.

Do not hesitate to contact our customer service for any information.

Various

Of course ! We have a number of shops distributing our products that you can find directly on the Points of Sale page. Thus, you can find the point of sale closest to you and acquire the model you want according to its availability in store.
Didn't get any answers to your questions? Contact Customer Service